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Determining the cause of the problem
Before you can troubleshoot the problem, you may want to determine its cause.
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Print another PDF file, such as the first page of Acrobat Help:
If that file prints correctly, the PDF file that doesn't print correctly may be damaged. See "Resolving Problems Printing a Specific PDF File from an Acrobat Product" in this document.
If the file doesn't print correctly, go to step 2. |
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Print another type of file (for example, a text file) from another application (such as Microsoft Word or SimpleText).
If that file prints correctly, the problem isn't system wide--it's specific to the Acrobat product. See "Resolving Problems Printing Any PDF File from an Acrobat Product" in this document.
If the file doesn't print correctly, the problem is system-wide--it isn't specific to Acrobat or PDF files. The problem could be insufficient memory on the system or the printer, or a poor connection between the computer and the printer. Work through steps 3-6 to eliminate some likely causes of the problem. If the problem persists, see "Resolving Problems Printing Any File from Any Application" in this document. |
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Restart the computer, and then print a PDF file.
If the file prints correctly, the system may have been out of memory or resources.
If the file doesn't print correctly, go to step 4. |
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Turn off your printer for at least 15 seconds to flush its memory, turn it back on, and then try to print the PDF file:
If the file prints correctly, the printer's memory was too full.
If the file doesn't print correctly, go to step 5. |
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Print from another computer.
If the file prints correctly, the computer you first tried to print from may be unable to connect to the printer or the network correctly. Contact your network administrator or consult your network documentation.
If the file doesn't print correctly, go to step 6.
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Print a PDF file to another printer.
If the file prints correctly, the computer you first tried to print from may be unable to connect to the original printer because of a communication, hardware, or memory problem. Make sure that the printer is turned on and connected properly, and then run a self-test on it to make sure that it's working correctly. For instructions, see the documentation that came with the printer. You may want to contact your network administrator for assistance.
If the file doesn't print correctly, see "Resolving Problems Printing Any File from Any Application" in this document. |
Resolving problems printing a specific PDF file from an Acrobat product
If you have problems printing an individual PDF file, do one or more of the following, printing after each task:
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Save the PDF file to a local hard disk.
If the file that won't print resides on the web or removable drive (for example, a Zip or Jaz disk) or on a network drive, move the file to a local hard disk. Adobe recommends storing files on a local hard disk when you open, save, or print them to reduce potential problems and damage to your files. |
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Download the PDF file again.
If you downloaded the PDF file from the Web, download it again--it may not have successfully downloaded the first time. |
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Print the PDF file as an image.
Printing the PDF file as an image may enable the file to print, but it doesn't identify the source of the problem; proceed through the guide to identify the source.
When you print a PDF file as an image, it may take longer to print.
To print a PDF as an image:
Acrobat 6.x:
1. Choose File > Print, and then click Advanced.
2. Select Print As Image and any other desired printing options.
3. Click OK to close the Advanced Print Setup dialog box, and then click Print.
Acrobat 5.x
1. Choose File > Print.
2. Choose Acrobat from the pop-up menu (Mac OS X) or Acrobat 5.0 from the pop-up menu (Mac OS 9.x).
3. Choose Print As Image from the Print Method pop-up menu.
4. Select any other desired printing options, and then click Print. |
Resolving problems printing any file from any application
If you have problems printing any file from the computer, contact Apple Technical Support or the printer manufacturer. Make sure that the printer is on, and check the physical connections between the printer and the computer--the solution may be as simple as reconnecting a loose cable.
Also, note any recent changes to the system that may affect printing, such as the following:
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• updating hardware or software
• adding new hardware or software
• deleting software
• installing or removing fonts
• connecting to a network
• rearranging or cleaning up files on the hard disk |
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